If you are unsatisfied with your purchase, you may return it for a refund or credit within 60 calendar days from the date you received it. For orders outside the U.S., please call 88 for assistance. Our website currently does not ship outside the U.S. Please save all packaging material and damaged goods before filing a claim. If you received your order damaged, please contact the shipment carrier to file a claim. Pelican Rope is not liable for any products damaged or lost during shipping. Overnight delivery is only available for orders with delivery addresses within the continental United States. Shipping charges for your order will be calculated and displayed at checkout. We will try to accommodate your request, but it is not guaranteed. If your expedited order is submitted after 12:00PM PST, please call 88. UPS/FedEx Next Day, 2nd Day, or 3rd Day) must be submitted by 12:00PM PST in order to guarantee on time delivery. Orders requesting expedited shipping (i.e. Please check your spam folder if you do not see correspondence from us. You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). Refer to the product page for standard lead times on each product.Īll orders are acknowledged via email within 1 business day. In such case, shipping will be from the date the product is available to ship. Some products have associated lead times.

Online orders are not shipped on weekends or holidays, so be sure to factor that in when selecting your shipping rate. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. DOMESTIC SHIPPING POLICYĬurrently can ship orders to:Īll orders are processed within 1-2 business days and shipped as soon as possible.

Following are the terms and conditions that constitute our Shipping & Return Policies for purchases made through our online store.

Download water rescue rope